FAQ

Where are you located and what are your opening hours?

Our main showroom is located at 238B Dalston Lane, London, E8 1LQ. We are open Tuesday to Saturday from 11am - 7pm and on Sundays from 12pm - 6pm. We are closed Mondays. If you would like to view an item outside of these hours you are welcome to contact us to arrange a private viewing.

Do you deliver?

Large item deliveries within the immediate vicinity of our showroom in East London (E5, E8, E9) are normally free assuming the customer is able to assist the driver with lifting. Deliveries outside of the local area but within Greater London are charged between £15 and £45 depending on location. We can also arrange nationwide and international deliveries. Please contact us for a sample quote. For international deliveries we are not responsible for import/customs duties. 

What is your returns / refund / holding policy?

We do not offer refunds or returns on items bought in person in store unless the goods in question are proven faulty/unfit for purpose. For items purchased over the phone or online we do offer the standard seven day cooling off period whereby the customer is entitled to a full refund (excluding shipping charges), no questions asked. Publications and are non-refundable. This does not affect your statutory rights.

We have a strict policy of not holding things for customers. If you are keen to secure an item and happen to be away or unable to stop in to view we recommend making your purchase online or over the phone thereby entitling you to the standard seven day cooling off period whereby you're able to return the item at your discretion for a full refund once you have taken delivery of the item.

Lastly, we accept no responsibility for purchases not collected within 45 days of the original purchase date unless otherwise agreed in advance.

Do you hire furniture for photo shoots / events / etc.?

Yes we are able to loan selected items out for shoots and will typically require editorial credit to help you avoid paying hiring charges (10-15% of the retail price per piece per day in lieu of editorial credit). Please send us an email with your proposal.

Do you offer an instalment payment service? / What is DIVIDO?

We do offer a 0% interest free instalment payments service via a third party company called DIVIDO. Through DIVIDO we are able to offer six month instalment payment plans with 0% interest payable. This offer is extended to purchases with a value above £700 and can be a single or multiple item purchase. For example, a chest of drawers at £550 and a lounge for £450 totalling £1,000 could be financed through DIVIDO, allowing you to spread the cost and also pay no interest whatsoever. Apply in store, over the phone or online quickly and securely. Please give us a call on 0208 533 5523 for more information. Offer available to UK residents only. 

Are your items new or mid-century originals?

The majority of our inventory is original Scandinavian mid-20th century design dating primarily from the 1940s through to the 1970s. All of our collections are sourced by us in either Denmark or Sweden on a monthly basis and from a variety of sources.

We do our best to be as transparent as possible when it comes to our product descriptions and are always happy to send additional photos at your request. 

In addition to our mid-century offering we also carry a select range of contemporary Nordic design by Frama Studios, Royal Copenhagen, Copenhagen Candle Lab, Studio Arhoj, Silke Bonde, AYTM, Plante Planeter H. Skjalm P., Sandager Design Studio and Skafab Stålmobler.

Do you offer a sourcing service?

Yes, we have a very strong success rate in sourcing for customers directly and would be happy to take your wish list along with us on our frequent buying trips to Scandinavia. Lead times vary from 2-8 weeks depending on the request. When submitting a request please be as detailed as possible and include your budget, photo examples and other details as to what you're after.

Do you offer an upholstery service?

Most of our furniture items are in their original state with their original upholstery in tact. Should you wish to have a particular item newly upholstered we are more than happy to manage the entire process for you and will normally include the price for this option on applicable products directly on our website. We are able to facilitate some upholstery work in-house ourselves and for more in-depth projects we work with a variety of upholsterers. We are also able to order fabric in from a variety of suppliers such as Bute, Kvadrat and others.

When it comes to items upholstered in their original fabric and in a decent condition, we prefer to price the item "as is" with its original coverings in tact to keep the price down. When applicable, we will also offer a "reupholstered" price as well. Upholstery can add considerable cost as the labour involved is quite time consuming and fabric costs are also to be taken into consideration.

One popular option our customers often take advantage of is to buy, for example, a lounge chair "as is" and down the road when their budget allows we will be happy to re-cover the item at their convenience.

What care products do you recommend for wood / leather?

With regards to product care at home we can recommend Lord Sheraton furniture polish for darker woods (teak and rosewood). For lighter woods (beech and oak) you should only ever use a damp cloth or Mr. Sheen. For leather care, we recommend “4-Way" leather conditioner by Fiebling’s. If you are unsure about which product to use, please contact us. These are only guidelines!

Do you buy furniture from private sellers?

Yes, we do. If you have a mid-century Scandinavian design piece you would like to sell on we can certainly assist you and work together on a consignment basis. Please email us with photographs of your item(s) to get the ball rolling. Please do not call us regarding this service! An email is much more helpful and will streamline the process!